Here is a blog, on how to cancel a lesson!

If you experience any difficulties while booking / cancelling, the office can’t help you unless you let us know 🙂

Support is available by email – manager.feelymusic@gmail.com – our response rate is asap! 🙂

LOGGING IN

Go to www.feelymusic.com and click the “log in” button on the top right.

WHERE YOU NEED TO LOG IN.

Yes, it’s a bit confusing “Why is wellness living and some yoga girls here”?  Simply put, we can’t change the photos. 

You are in the right place. Just, log in 🙂

WHAT HAPPENS NEXT

You will be seeing your personal dashboard, not the dashboard of the person taking lessons but rather the person paying for lessons.

You have several different profiles, this is the profile that belongs to a payee / parent, not the profile of the person taking lessons.

The payee, and person taking the lessons have different accounts.

SO, YOU TRY TO CANCEL IN THE “SCHEDULE TAB” AND THIS HAPPENS

The system is doing it’s job – since you are not in the account of the person who is having the lesson, you can’t cancel the lesson- the lesson you are attempting to cancel is not in your account!

 

This is not the error of the software but the of user. (it’s for SURE not intuitive, eh!) There’s good news- it’s an easy fix.

You need to go to the top right circular photo, click the small arrow pointing down, and change into the account of the person having the lesson.

 

THE OPTION TO CHANGE ACCOUNTS WILL READ

“SWITCH TO “X” USER” – THEN THIS WILL HAPPEN.

You can see now that the top right photo has changed pictures.  This is because you are not in the payee account but rather in the account of the person taking lessons.

Double check to see if the photo changed 🙂

Now you can go to “schedule” and properly cancel the lessons by clicking the 3 dots and choosing “cancel lessons”

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HERE IS A 1:30 SECOND VIDEO OF THIS PROCESS IF YOU ARE A VIDEO LEARNER.

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