Feely Music Policies
As of August 20, 2021
Dear Students, please note our Feely Music Policies
Feely Music Mission
The Feely Music Mission is to “Provide enriching, convenient, and affordable music lessons.” In everything we do, we strive to serve you well.
Customer Online account
The customer is responsible to manage all aspects of their customer account including but not limited to the purchase, scheduling a teacher in their postal region and or online, and cancelling of lessons for each student on their online account. The account can be accessed on https://feelymusic.com/ , then ‘log in’. All students taking lessons must have accounts and the lessons must be scheduled in the students account.
Click for video on how to book lessons.
Communication with Feely Music Entities
A teacher’s responsibility is to attend and teach, and no more. All inquiries regarding your account can first be directed to our Youtube account, click here. If you can not find the answer on our Youtube account, further questions that are not answered in Youtube videos can be sent to helpdesk@feelymusic.com. The Feely Music office leverages Youtube training, by eliminating phone calls and customer service Feely Music can as a result, make lessons more affordable to customers.
Connecting with your teacher online.
To connect with your teacher online, visit the Schedule tab in your online account, copy your teachers URL link and paste it into your browser. For a video tutorial, click here.
Lessons scheduling
All lessons with Feely Music are scheduled within the student’s online account by the student themselves, at least 12 hours in advance. If a lesson is claimed to have occurred that was not scheduled online, the teacher is not able to be paid. All lessons must be scheduled by the student, and in the students online account.
Lessons payments
Lessons must be paid at the time of booking.
Lesson Cancellation Policy
If a student needs to cancel a lesson, the student needs to do so 24 hrs before lesson start time in the student’s online schedule. Lessons never expire and can be used at your own convenience on any relative attached to the account. Be aware, the system will not provide the option to cancel a lesson within 24hrs of the start time. Missed lessons/cancelled lessons within 24hrs of start time are charged. If a teacher misses a lesson, email helpdesk@feelymusic.com with teacher and student name, lesson will be removed from the schedule and back into remaining lessons. We value offering good service, please let us know promptly if this occurs. here is a tutorial on how to cancel a lesson In the case where the teacher cancels a lesson, the student’s lesson pass (which was used to book the lesson on the day that was cancelled) will be provided back into the account of the student. The student will be able to use the lesson pass to schedule a future lesson.
Lesson Refunds
If a student would like to be issued a refund for lessons in the “remaining” category, students must complete the “Refund Request Form” found HERE. Refunds can be requested at any time for the refund amount of $20/half an hour lesson, $30/45 minute lesson, and $40/one hour lesson. There are no exceptions.
Photo Release
I grant to Feely Music its representatives and employees the right to take photographs of me and my property. I authorize Feely Music its assigns and transference to copyright, use and publish the same in print and/or electronically.
Non responsibility disclaimer
Your privacy is very important to us. Feely Music will not be held responsible for any damages as a result of using our services. The client and service provider assumes all responsibility of ensuring a safe environment for lessons (be it online or offline).
Books
Your teacher will advise you when a book purchase needs to be made. All lesson books are paid for through your student account, and book purchases under $40 will be automatically paid with your card on file (with a receipt provided to your email). No payment to the teacher at lesson for books is permitted.
Pianos
Students are responsible to provide their own piano for lessons which must be cleaned and rid of illness at all times.
Measures put in place to promote safe and healthy learning environment
Accountability for safety:
If either the student or teacher arrives at the lesson either visually physically ill, or behaving in a way which is lacking to demonstrate care and safety, either the student or teacher may decide to terminate the lesson before the lesson begins. Post terminating of the lesson, the student or teacher who decided to terminate the lesson must complete the “lack of care for safety report” form provided by the office. If the teacher completes the “lack of care for safety” form and is successful to provide evidence that the student was behaving in a way which is lacking the care for safety, the students account may still be charged for the lesson that was terminated. If the student completes the “lack of care for safety” form and is successful to provide evidence that the teacher was behaving in a way which is lacking the care for safety, the student may not be charged for the lesson and the incident will be discussed with the teacher and action items will be made. here is the lack of safety form
Covid19 policies
In light of the global COVID-19 pandemic and the concerns that arise related to Feely Music, Feely Music cannot eliminate all risks associating with the booking of music lessons. I acknowledge, understand and agree that notwithstanding any steps taken by Feely Music to reduce the potential risk of spreading the Coronavirus, Feely Music cannot eliminate the risk and therefore there is a risk of being exposed to the Coronavirus and/or becoming infected with COVID-19 as a result of my use of Feely Music which is at my sole risk. I agree to assume all these risks and accept sole responsibility for any illness related to exposure and/or infection with COVID-19 to myself, and/or my family members, and I shall release and forever discharge Feely Music from any and all responsibilities, damages or liability resulting from or in any way related to my usage of Feely Music and to indemnify, defend and hold harmless Feely Music from any and all claims, actions or causes of action which may result from my Usage, including any costs, expenses and fees incurred in any way related to such claims, actions or causes of action.
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By enrolling with our school, our clients agree to Feely Music Policies.
