Feely Music Policies, ‘We like to see you shine!’

Dear Students, please note our Feely Music Policies

Our promise to you is to do our best to make your lessons convenient, creative, and informative. We are thrilled for you to become a part of our experience of in home lesson providers.

Customer and Student Online account

The customer is responsible to purchase, schedule, and cancel lessons for each student on their online account. The account can be accessed on https://feelymusic.com/ , then ‘log in’. All students taking lessons must have accounts set. To receive a welcome email to set up your account please email manager.feelymusic@gmail.com

Communication with Feely Music Entities

A teacher’s responsibility is to attend and teach, no more. All inquiries regarding your account, payments, lessons scheduling and cancelling can be sent to manager.feelymusic.com. All inquiries regarding all others aspects of Feely Music can be sent to helpdesk@feelymusic.om or by phone 519-865-8824.

Lessons scheduling

All lessons with Feely Music are scheduled within the student’s online account.

Lessons payments

Lessons must be paid 24hrs before lesson start time on the customer account (guardian account) to maintain the scheduled time.

Missed Lesson /Cancellation

If a student needs to cancel a lesson, the student needs do so 24 hrs before lesson start time in the student’s online schedule. Lessons never expire and can be used at your own convenience on any relative attached to the account. Be aware, the system will not provide the option to cancel a lesson within 24hrs of the start time. Missed lessons/cancelled lessons within 24hrs of start time are charged. If a teacher misses a lesson, email manager.feelymusic@gmail.com with teacher and student name, lesson will be removed from the schedule and back into remaining lessons. We value offering good service, please let us know promptly if this occurs.

Lessons Termination

If a student would like to terminate previously purchased and scheduled lessons, they must give 4 weeks notice to receive full refund. Our school year operates year round, purchased lessons never expire.

Photo Release

I grant to Feely Music its representatives and employees the right to take photographs of me and my property. I authorize Feely Music its assigns and transferees to copyright, use and publish the same in print and/or electronically.

Books

Your teacher will advise you when a book purchase needs to be made. All lesson books are paid for through your student account, and book purchases under $30 will be automatically paid with your card on file (with a receipt provided to your email).  Feely Music books are printed at Staples, and arrive within one weeks time.  No payment to the teacher at lesson for books, is permitted.

Pianos

Students are responsible to provide their own piano for lessons. Feely Music does offer pianos appropriate for its lessons in the Feely Music online store.

Referral Bonus,

It goes without saying that parent referrals is one of the most effective ways to drive a business. If you personally refer someone to our school, you will earn $20 off your next lesson purchase.  For more information on our referral program, click here.

By enrolling with our school, our clients agree to Feely Music Policies.